The Five Most Common Types of Business LettersĬase Study: Two Versions of a Bad News MessageĬase Study: Writing About Credit to a Non-Native Speaker Sending Professional-Quality Letters: Some Final Advice to Seal Your Success What Memos, Faxes, Emails, IMs, and Blog Posts Have in CommonĬase Study: Writing a Blog to Keep Customer GoodwillĬhapter 5: Writing Letters: Some Basics for Communicating with Audiences WorldwideĬase Study: Writing Reader-Friendly Letters: Two VersionsĬase Study: Writing to a Client from a Different Culture: Two Versions of a Sales Letter Tech Note: Virtual Meetings: Teleconferencing, Web Conferencing, and VideoconferencingĬhapter 4: Writing Routine Business Correspondence: Memos, Faxes, Emails, IMs, and Blogs Sources of Conflict in Collaborative Groups and How to Solve ThemĬase Study: Evolution of a Collaboratively Written DocumentĬase Study: Using Google Docs as a Collaboration Tool Ten Proven Ways to Be a Valuable Team Player Seven Guidelines for Establishing a Successful Writing Group Successful Employees Are Successful WritersĬase Study: A “Before” and “After” Revision of a Short ReportĬhapter 3: Collaborative Writing and Meetings at WorkĬollaborative Writing and the Writing ProcessĬase Study: Collaborative Writing and Editing Chapter 1: Getting Started: Writing and Your CareerĬase Study: Writing to Different Audiences in a Large CorporationĬase Study: Adapting the Technical Details to Meet Your Audience’s NeedsĬase Study: Adapting a Description of Heparin for Two Different Audiences
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